Most sign-in codes arrive quickly, but mobile coverage, an incorrect number or repeated requests can delay delivery.
In the app
- Confirm the country code and full mobile number are correct.
- Wait at least one minute, then request one new code. Use only the newest code sent.
- Check that your phone can receive ordinary SMS messages and is not in Airplane Mode.
- Close and reopen Go Guide, then try once more.
On the web
- Return to the sign-in page and check the displayed mobile number.
- Wait briefly before selecting Send code again.
- Try a private browser window or another current browser if the form does not respond.