Your mobile number identifies your Go Guide account and is used to sign in and manage your profile. If you no longer have access to that number, try the options below before contacting Support.
In the app
- Check whether you are still signed in somewhere. Open Go Guide on any phone or tablet you have used before, and check browsers where you previously signed in. Many people still have an active session on another device.
- If you find an active session, keep it signed in and update the mobile number on your profile before signing out.
- Try Sign in with Apple. If you created or linked the account using Apple, select Continue with Apple and use the same Apple ID. This can restore access even when you cannot receive an SMS on the old number.
- If neither option works, submit a support request. Include your name, the old mobile number including its country code, your new number and the email address associated with the account, if known.
On the web
- Check whether you are still signed in somewhere. Check browsers and devices where you previously used Go Guide. Do not sign out of an active session until the mobile number has been updated.
- If you remain signed in, open your account menu, select Edit profile, and update your mobile number.
- Try Sign in with Apple. Select Sign in, then Continue with Apple, using the same Apple ID originally connected to Go Guide.
- If you still cannot access the account, submit a support request so Support can help verify the account.