A newly uploaded profile photo may not appear publicly until it has been processed and approved.

Go Guide app

In the app

  1. Check that the upload reached its completion message.
  2. Reopen Edit profile and confirm the selected image is still shown.
  3. Allow time for review; the latest approved image may remain visible meanwhile.
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On the web

  1. Upload a supported JPG, PNG or WebP file no larger than 5 MB.
  2. Save the profile and reload after the confirmation.
  3. If the old approved photo remains, wait for review rather than uploading the same image repeatedly.