Map pages need JavaScript, a working connection and access to their map services.

Go Guide app

In the app

  1. Check your connection and turn off Airplane Mode.
  2. Force-close and reopen Go Guide.
  3. Install the latest app version, then try the same map again.
  4. If offline, open only routes or areas downloaded beforehand.
goguide.co.uk

On the web

  1. Reload the page and confirm JavaScript and cookies are not blocked for goguide.co.uk.
  2. Temporarily disable content blockers or privacy extensions for the page.
  3. Try a current version of Safari, Chrome, Edge or Firefox.
  4. If only one area fails, submit the page URL and a screenshot.