A few focused checks can distinguish a temporary connection issue from an account or feature problem.
In the app
- Confirm other online services work, then switch between Wi-Fi and mobile data.
- Force-close and reopen Go Guide.
- Update the app and iOS, then restart the iPhone.
- Repeat the action and note the exact wording of any error.
On the web
- Reload the page and try a private window.
- Clear cached site data for goguide.co.uk or try another current browser.
- Temporarily disable extensions that block scripts, cookies or maps.
- Copy the page URL and capture a screenshot if the issue continues.