Website-to-app delivery requires an active Go Guide notification subscription on the iPhone linked to your account.
In the app
- Open iPhone Settings → Notifications → Go Guide and enable notifications.
- Open Go Guide while connected to the internet and sign into the correct account.
- Return to the website and send the route again.
- Check Focus modes and Notification Summary if delivery is silent or delayed.
On the web
- Confirm the website says the route was delivered rather than showing an error.
- Make sure the website and phone use the same Go Guide account.
- Send once more after opening the app on the phone.