Go Guide can save completed route workouts only when Apple Health export is on and iOS has granted write permission.
In the app
- Tap Profile → cog → Apple Health and confirm Send Go Guide activities to Apple Health is on.
- Tap the Health app permissions card and allow Go Guide to write Workouts. Read permissions for walking/running distance and steps are separate.
- Open the iOS Health app → your profile → Apps and Services → Go Guide and review access there.
- Return to Go Guide, reopen Apple Health settings to refresh the status, then complete a new test route.
- If one older activity is missing, do not repeatedly edit it expecting a duplicate Health workout; send Support its activity date and route ID.
On the web
- Apple Health export cannot be diagnosed or changed from the website because the permission belongs to the iPhone.
- Use the website only to confirm that the completed activity itself synced to your Go Guide account.