Sync problems usually come from using different accounts, being offline or closing the app before an upload finishes.
In the app
- Confirm you are signed into the intended account.
- Reconnect to the internet and keep Go Guide open for a minute.
- Pull to refresh or reopen the affected account page.
- Sign out and back in only after confirming any offline activity has had time to sync.
On the web
- Check that the website account uses the same mobile number or Apple sign-in as the app.
- Reload the page or sign out and back in.
- Save a test route in the app, then check whether it appears under Saved routes on the website.