A short delay or a mismatch between the Apple ID and Go Guide account can prevent Premium from appearing immediately.
In the app
- Confirm the purchase appears under iPhone Settings → your name → Subscriptions.
- Open Go Guide using the account you intend to keep.
- Use Restore Purchases, then close and reopen the app.
- If it still does not appear, include the Apple order date in a support request. Do not send full payment-card details.
On the web
- The website cannot directly verify or restore an Apple transaction.
- Restore in the app first, then sign out and back into the website with the same Go Guide account.