Go Guide never receives or stores the card details used by Apple, so declined transactions must be corrected in your Apple account.

Go Guide app

In the app

  1. Open iPhone Settings, tap your name, then Payment & Shipping.
  2. Check the payment method, billing address and any Apple balance or verification request.
  3. Follow Apple’s prompts, then try the Go Guide purchase again.
goguide.co.uk

On the web

  1. Visit your Apple account payment settings or contact Apple Support.
  2. Return to the Go Guide app after Apple confirms the payment issue is resolved.